Manpower is seeking work from home reps
Manpower is recruiting for Seasonal Work from Home Customer Service Agents to work for our client who is leading home and apparel brands. This is a Direct Hire position, so you will work for our client upon passing our screening process. You will assist callers placing orders during one of our client's busiest time of year - and you can work from home ! We offer a base pay of $10.00 per hour (Plus -- think of the money you'll save on gas, work clothes, when you work from home!). In addition, you will receive bonus opportunity, an employee discount, and dedicated resources to support your ongoing growth and development. The work schedule will be a late afternoon or evening shift, and will include working at least one weekend day, preferably on Saturday. Seasonal employees will assist our client through mid-December. There may be opportunities for regular long term employment. Both full and part time opportunities are available, but hours for all staff increase substantially during our peak season (Thanksgiving through mid-December). A few weeks before and after Thanksgiving is the busiest time. The ideal Seasonal Work from Home Agent will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. Be Customer Champions and have the ability to empathize, listen and respond to create Astonishing Customer Experiences, ensures One Call Resolution by meeting customer's needs and exceeding expectations, develops strong working rapport with others, effectively listens and demonstrates good judgment to trouble shoot and resolve problems, is technically Savvy, excels in multifunctional environment and projects energy, enthusiasm and smiles on every call! All you need to get started is talent and customer obsession, be an Ohio Residence (within Cincinnati, Dayton, or Columbus), a home computer with high speed wired Internet, Desktop or Laptop Computer , 17" or larger monitor, Windows XP or newer, Internet Explorer 8.0 or higher and a Landline with corded telephone and headset, and a dedicated, distraction free home workspace. One of the factors that will help us determine your suitability for a contact center position is an online job evaluation. To access the simulation, please click on the link below: https://www.gotestnow.com/participant/Webforms/LandingPage.aspx?JobApplicationID=0ja_CNKpVKYVGmXEIUJsRg==&Location=A/4KNvllgIE=&ProjectGroupId=p1QJVNGmrnM=&rbss=99& We know working from home is new to most people, so we want to give you as many facts up front as possible for you to make an informed decision. Here is some additional information for you to know about working from home: We'll prompt you to run a quick, online computer diagnostic to ensure your home computer meets our technical requirements for the job. We respect your privacy, and are only checking for the following technical requirements (and we're sorry, but we don't support Macs for this role). | |
Apply Here |
Monday, October 28, 2013
Higher One is seeking
HOME BASED SEASONAL CUSTOMER CARE AGENT
Do you have banking experience? If you answered yes to any of the above questions, this may be the perfect part time seasonal position for you!! Higher One is currently adding to its home based seasonal customer care team. In this fun, fast paced position you would be responsible for handling a high volume of incoming calls from college students who are Higher One card holders. Students are calling in with questions regarding their One Account (a bank account with Higher One). The types of inquires range from short and simple password reset to the more detailed conversation regarding the disbursement of funds coming from the student’s college or university. Working for us in a customer service role is very similar to working for a bank, you will handle the same types of calls.
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Technical Requirements:
Higher One conducts a criminal background and credit background check on all applicants being considered for employment. In order to be offered employment you must successfully pass both. This is a fantastic work from home opportunity with a top company recognized nationally as a top place to work. What you will find working for Higher One as a seasonal home based agent is that there is tremendous support and resources to make you great at what you do. From our HR department, to training to the IT department, you have access to everyone and anyone just as you would sitting right here in our office. We provide the support to make your employment with us a SUCCESS!! To learn more about Higher One, our culture and work environment, please visit our careers website, www.higherone.com/careers Higher One Holdings, Inc. (NYSE: ONE) is a leading company focused on creating cost-saving efficiencies for higher education institutions and providing high-value services to students. Higher One offers a wide array of technological services on campus, ranging from streamlining the institution’s performance analytics and financial aid refund processes to offering students innovative banking services, tuition payment plans, and the basics of financial management. Higher One works closely with colleges and universities to allocate resources more efficiently in order to provide a higher quality of service and education to students. | ||
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@Home Customer Service Telephone Agent - VERMONT RESIDENTS ONLY! | ||||||||||||
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Job Summary (Primary Function)
Under the direct supervision of a Supervisor, answers inbound customer service calls, responding to requests in a courteous, helpful, and efficient manner. Must effectively resolve customer issues, offer cross-sells and attempt to save cancelling customers while fostering optimal customer relations.
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Job Responsibilities (Essential Functions)
1. Answers incoming telephone calls for specified product line(s).
2. Uses proscribed CRM/ Order Entry/Fulfillment system via a computer to create, access and update customer records.
3. Addresses customer issues and provides effective problem resolution.
4. Offers “upsells” as required by client on both customer care and sales calls.
5. Utilizes selling techniques and follows prescribed sales process to meet revenue per order and sales conversion goals on inbound sales.
6. Maintains customer retention percentages for various product lines by “saving” the sale.
7. Accurately and reliably provides timely information to customer regarding general inquiries, billing, product information, cancellations, instructions, and recommendations.
8. Accurately and reliably processes customer order / changes (to include re-orders and replacements) according to established departmental policies and procedures.
9. Obtains and documents management approvals to process non-routine customer transactions.
10. Accurately and reliably provides timely feedback to Supervisor regarding service failure or customer concerns that were not resolved.
11. Reviews product material to gain familiarity with assigned product line, pricing, delivery schedules, promotional offerings, and other pertinent product information.
12. May capture additional demographic information or conduct surveys as required by the client.
13. Enters appropriate transaction/disposition code for each call.
14. Meets call center specific performance metrics such as talk time, quality, etc.
15. Maintains regular and reliable attendance.
16. Executions and complies with the GRFS @Home Telecommuting Agreement.
17. Adheres to all company policies and procedures
18. Other duties / responsibilities may be assigned to this position at the manager’s discretion.
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Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability)
1. SKILL Education/Knowledge-
• High school diploma or GED required.
• Typing speed of 30 words per minute required, 45 wpm preferred.
• Working knowledge and proficiency in using Personal Computers (PC specific, not MAC) including the skills necessary to understand and communicate with computers (hardware and software basics, file management and computer networks). Experience with Microsoft Office (i.e., Word, Excel, Outlook, etc) preferred.
• Excellent verbal, written and interpersonal communication skills.
• Competence with basic arithmetic and ability to apply those skills to calculate discounts, sales tax, proportions, percentages, and reductions.
• Ability to type and/or manipulate computer screens and carry on a conversation at the same time.
• Ability to multi-task efficiently.
Experience:
• Previous customer service or prior work experience dealing with the public required.
• Experience in call center environment preferred.
• This position requires three to six months training to become proficient in all phases of the job.
• In-Bound Sales – Sales experience preferred.
2. RESPONSIBILITY
Contact with Others
• Internal contacts are limited primarily to Supervisor, other call center agents, help desk personnel, and Work Force Management personnel (schedulers). Continuous external contact with customers.
Confidential Data:
• Sees and records private credit card numbers to process customer order. Works in a Private Credit Card Information compliant method requiring compliance with the Information and Security Awareness Policy.
• Scrupulously maintains the confidentially of customer’s credit card numbers and other sensitive identifying information; and takes all reasonable precautions to eliminate the risk of misappropriation of any such information or of documentation of such information by anyone with access to the candidate’s home office environment or documentation produced in the course of the candidate’s work.
Responsibility for Accuracy:
• Probable errors are typographical in nature (transposing, mis-keying), but could pose customer service issues. Work is checked at random by quality assurance, but service could be affected by the time inaccuracies are caught. Inappropriate handling of customer could result in loss of business.
3. EFFORT
Physical Demand-
• Little physical effort required. Sitting is required 100% of the time.
Mental Effort:
• Requires normal mental and visual attention.
Perceptive, Cognitive and Communicative Requirements.
• Continuous ability to perceive and understand information provided by the customer to the agent, and continuous ability to communicate clearly and effectively appropriate responses to such information to both the customer and Contact Center. Must be able to accurately perceive and verbally describe product information (descriptions, usage, ingredients, benefits, colors, etc.)
4. INITIATIVE
Resourcefulness / Initiative
• @Home Agent must be self-disciplined.
• Works independently under the direct supervision of the Supervisor. Duties are routine, but must be performed without specific instructions. Nature of work is based upon standard procedure, verbal instructions, or duties previously taught to employee. Requires the use of judgment within the context of established procedures.
5. WORKING CONDITIONS
• Exposed to normal office environment, but frequently communicating with disgruntled or irate customers.
• @Home Agent must have a quiet and comfortable working environment at home that will permit the employee, when working, to focus exclusively on customer’s needs’ without interruption and will be free of disruptions that might be discernible by the customer (e.g., audible sounds of children, pets, background conversations, appliances, electronic devices of any kind, traffic, etc.). The work environment, as far as the customer is concerned, must duplicate an office environment as closely as possible so that the customer will not know that the employee is working from home.
• Maintains favorable working relationships with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximizing employee morale, productivity, efficiency and effectiveness.
• The candidate must be able to work in a structured, fast-paced, multi-task, deadline oriented, stressful and demanding environment. While performing the duties of this job, the candidate must be able to regularly cope with and handle changes in direction and serious pressure.
TECHNICAL REQUIREMENTS:
COMPUTER –Candidates computer MUST meet the following minimum requirements:
ISP PACKAGE and EQUIPMENT - Candidates ISP equipment MUST meet the following minimum requirements:
TRAINING SCHEDULE FOR FULL-TIME AND PART-TIME POSITIONS:
Mon-Fri 8:30am-5:00pm and 9:00am-5:30pm (2 WEEKS ONLY) – TOTAL OF 2 WEEKS OF TRAINING. (Training may be subject to change around Holidays!)
YOU MUST BE ABLE TO TRAIN FULL-TIME FOR TWO WEEKS DURING THE HOURS ABOVE IN ORDER TO BE CONSIDERED FOR THIS POSITION. PLEASE ONLY APPLY IF YOU CAN ACCOMODATE THESE TRAINING HOURS!
WORK SCHEDULE FOR FULL-TIME POSITION:
Mon-Sun: 10am-8pm or12pm-10pm or 2pm-12am (Days off during the week will vary. Please note that you may be required to work one or both days of the weekend in this position)
WORK SCHEDULE FOR PART-TIME POSITION:
Mon-Sun: various 4 hour sliding shifts (Days off during the week will vary. Please note that you may be required to work one or both days of the weekend in this position)
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Work At Home Job Opening
Work at Home Customer Service Representative - Saskatchewan Job
The Active Network
Location: Moose Jaw, SASKATCHEWAN, CA
Job ID: 1007
City:Moose Jaw
State:SASKATCHEWAN
Country:CA
Job Category: Call Center
Description:
Join ACTIVE Network’s Work at Home team for a legitimate and supportive employee experience. For eight years we have perfected our Work at Home initiative to provide a positive experience for our employees.
In this role, you will be using ACTIVE’s technology and computer/headset equipment to accept phone calls, answer questions, and process hunting/fishing license purchases. We offer 32 – 40 hours per week during our operating hours of 8:00am – 11:00pm (7 days/week). All hours listed are SK Mountain Time.
Equipment shipping costs to your home are paid by ACTIVE. Applicants must be Canadian residents.
Please apply online Active Network Customer Service Rep Position and search “Work at Home Customer Service Representative - Saskatchewan”. Your information will quickly be reviewed, and the most qualified candidates will be asked to participate in a phone interview. If hired, you will be invited to participate (from your home) in a paid and thorough training class conducted via Webex.
You will be paid bi-weekly as an ACTIVE Network employee.
We offer the following to assure an enjoyable experience:
1. 32 - 40 hours per week - you tell us your preference.
2. Flexible scheduling - you tell us your availability and we will try our best to accommodate. We also welcome open availability.
3. Excellent training, IT, HR, and supervisory support - to help you obtain bonus compensation and feel comfortable servicing our customers.
4. Inbound calls only - NO outbound selling.
5. You will be part of a dynamic and successful team that creates ways to make you feel like you work right on site with us.
6. Opportunity for advancement – many of our Work at Home leadership team started in their own homes as agents and continue their at-home status in an elevated position.
To succeed, candidates must have the following qualifications
1. A desire to succeed, excellent work ethic, solid interpersonal communication skills.
2. Excellent attendance record.
3. An ability to work at least 32 hours per week with required availability on Fridays, Saturdays, Sundays, Mondays.
Technical Requirements (please don’t apply if you don’t have these requirements):
-Standard, POTS/Analog landline ONLY home phone service. Examples of accepted carriers include Bell, Rogers, SaskTel, etc. We are unable to accept any Broadband, VoIP, or Digital providers.
-High speed internet connection such as cable or DSL is allowed (examples of supported carriers include SaskTel, Rogers, Bell Fibe, etc). Satellite is not accepted.
-Minimum internet speed of 3MB or higher download speed and minimum 512KB upload speed.
-Able to be connected directly to the vendor’s router by Ethernet cable (no wireless).
-Have a monitor capable of displaying a resolution of 1024 X 768 (no all-in-one or laptop monitors).
-Must have capability to maintain these requirements and have a source to repair your equipment of a non-ACTIVE network problem arises.
We pay $10.00 per hour plus the potential to earn additional bonus compensation. This is a temporary position expected to last through December, although we expect to offer some employees regular, non-seasonal employment based on Organizational needs. We also share all other open positions internally to allow for greater promotional opportunity.
Click on the link below to apply
City:Moose Jaw
State:SASKATCHEWAN
Country:CA
Job Category: Call Center
Description:
Join ACTIVE Network’s Work at Home team for a legitimate and supportive employee experience. For eight years we have perfected our Work at Home initiative to provide a positive experience for our employees.
In this role, you will be using ACTIVE’s technology and computer/headset equipment to accept phone calls, answer questions, and process hunting/fishing license purchases. We offer 32 – 40 hours per week during our operating hours of 8:00am – 11:00pm (7 days/week). All hours listed are SK Mountain Time.
Equipment shipping costs to your home are paid by ACTIVE. Applicants must be Canadian residents.
Please apply online Active Network Customer Service Rep Position and search “Work at Home Customer Service Representative - Saskatchewan”. Your information will quickly be reviewed, and the most qualified candidates will be asked to participate in a phone interview. If hired, you will be invited to participate (from your home) in a paid and thorough training class conducted via Webex.
You will be paid bi-weekly as an ACTIVE Network employee.
We offer the following to assure an enjoyable experience:
1. 32 - 40 hours per week - you tell us your preference.
2. Flexible scheduling - you tell us your availability and we will try our best to accommodate. We also welcome open availability.
3. Excellent training, IT, HR, and supervisory support - to help you obtain bonus compensation and feel comfortable servicing our customers.
4. Inbound calls only - NO outbound selling.
5. You will be part of a dynamic and successful team that creates ways to make you feel like you work right on site with us.
6. Opportunity for advancement – many of our Work at Home leadership team started in their own homes as agents and continue their at-home status in an elevated position.
To succeed, candidates must have the following qualifications
1. A desire to succeed, excellent work ethic, solid interpersonal communication skills.
2. Excellent attendance record.
3. An ability to work at least 32 hours per week with required availability on Fridays, Saturdays, Sundays, Mondays.
Technical Requirements (please don’t apply if you don’t have these requirements):
-Standard, POTS/Analog landline ONLY home phone service. Examples of accepted carriers include Bell, Rogers, SaskTel, etc. We are unable to accept any Broadband, VoIP, or Digital providers.
-High speed internet connection such as cable or DSL is allowed (examples of supported carriers include SaskTel, Rogers, Bell Fibe, etc). Satellite is not accepted.
-Minimum internet speed of 3MB or higher download speed and minimum 512KB upload speed.
-Able to be connected directly to the vendor’s router by Ethernet cable (no wireless).
-Have a monitor capable of displaying a resolution of 1024 X 768 (no all-in-one or laptop monitors).
-Must have capability to maintain these requirements and have a source to repair your equipment of a non-ACTIVE network problem arises.
We pay $10.00 per hour plus the potential to earn additional bonus compensation. This is a temporary position expected to last through December, although we expect to offer some employees regular, non-seasonal employment based on Organizational needs. We also share all other open positions internally to allow for greater promotional opportunity.
Click on the link below to apply
Work From Home Customer Service Job Opening
At Home Customer Service Reps to start 11/4!
Must Live In Alexandria, MN
Job Description
Doherty Staffing Solutions is now hiring for At-Home Customer Service Agents!
Final classes are starting soon and filling fast!
Doherty is an important supplier of contract services for Bluestem Brands.
When you’re an at-home agent, the flexibility is there for your schedule and life priorities, but the expectation of professionalism, loyalty and drive to take care of customers remains.
Imagine waking up and going to work in your pajamas, as an at-home agent, this is exactly what you can expect.
Working at home has its advantages, but it also has its disadvantages. Ideal Candidates are great self-starters with strong organizational skills, but without those skills this job would be tough. Dedication to your work is important to be successful in this type of job because you don’t have coworkers sitting nearby and must rely on chat and phone communication to interact with your coworkers.
Description:
Doherty is currently hiring committed customer service agents to work from home to assist our client’s customers with order processing and various inquiries or concerns related to products. Agents will receive incoming calls from customers across the United States and must be an advocate for our customers and provide professional and courteous service at all times. As a customer service agent you must actively listen to the customer’s needs, processes orders accurately, provide value added up sell/cross sell and offer daily “specials", make informed decisions, and take the proper course of action to come to a positive resolution with the goal of offering a reasonable resolution to the customer, and retaining the customer's current and future business.
Qualifications:
Work Environment:
This is a work at home position that requires a quiet, private, work area with no distractions, pets or children in the area.
For immediate consideration, please click on the link to apply Customer Service Rep Position Apply Here After applying, please call 320-763-3121.
Doherty Staffing Solutions is an Equal Opportunity Employer.
Final classes are starting soon and filling fast!
Doherty is an important supplier of contract services for Bluestem Brands.
When you’re an at-home agent, the flexibility is there for your schedule and life priorities, but the expectation of professionalism, loyalty and drive to take care of customers remains.
Imagine waking up and going to work in your pajamas, as an at-home agent, this is exactly what you can expect.
Working at home has its advantages, but it also has its disadvantages. Ideal Candidates are great self-starters with strong organizational skills, but without those skills this job would be tough. Dedication to your work is important to be successful in this type of job because you don’t have coworkers sitting nearby and must rely on chat and phone communication to interact with your coworkers.
Description:
Doherty is currently hiring committed customer service agents to work from home to assist our client’s customers with order processing and various inquiries or concerns related to products. Agents will receive incoming calls from customers across the United States and must be an advocate for our customers and provide professional and courteous service at all times. As a customer service agent you must actively listen to the customer’s needs, processes orders accurately, provide value added up sell/cross sell and offer daily “specials", make informed decisions, and take the proper course of action to come to a positive resolution with the goal of offering a reasonable resolution to the customer, and retaining the customer's current and future business.
Qualifications:
- Must be highly PC literate
- Applicants must have good verbal skills
- Ability to type 25 words per minute is essential
- Your workstation must be in a private, quiet area away from others in your residence and background noise.
Work Environment:
This is a work at home position that requires a quiet, private, work area with no distractions, pets or children in the area.
For immediate consideration, please click on the link to apply Customer Service Rep Position Apply Here After applying, please call 320-763-3121.
Doherty Staffing Solutions is an Equal Opportunity Employer.
Job Requirements
The At-Home Customer Service Agent requirements include:
- Excellent communication and customer service skills
- At least 6 months of customer service experience is preferred
- Experience in Windows-based computer programs with excellent navigational skills is preferred
- Ability to type 25 words per minute is essential
- Your workstation must be in a private, quiet area away from others in your residence and background noise
- We will provide you with a PC, Monitor, Keyboard, Mouse, Headset and surge protector, we will train you to set up and use that equipment.
- Must be motivated with strong work ethics
- This is a work from home (WFH) position, when you telecommute from home you must have a reliable cable or DSL broadband internet connection with 5.0 mbps (Speed test required)
- You must have a landline phone line. No Cell Phones. Phone must have a 2.5mm headset jack
- Broadband or High Speed Internet is required. (A wired connection is required.) Cricket, Air card, satellite or other non-wired ISP connections are not allowed
- Must be able to attend 3 weeks of training in Alexandria MN. Hourly pay is $9.00 for the three weeks of training followed by $10.00 after training
- Positions require a criminal background check
Company Overview
Founded in 1980 and headquartered in Minnesota, Doherty Staffing Solutions provides temporary staffing, recruiting and placement services across the United States. A Women's Business Enterprise (WBE), Doherty is one of the nation's leading employment specialists in the areas of managed staffing, light industrial, and administrative staffing solutions.
At Doherty, we connect job seekers and employers in ways that are beneficial to both. We take great pride in our ability to attract and retain a skilled workforce. Doherty provides flexible employment options to our job seekers and offers some of the industry's best benefits.
In order to better meet the needs of our clients, we've created a unique business model with centralized support teams. Each team is lead by specialists in their key business roles including: marketing, recruiting and screening, payroll, drug & background, compliance, safety and HR.
Thanks to our customized approach, we are able to satisfy the unique needs of our client’s and call upon our team of experts to recommend and develop the best solutions.
At Doherty, we connect job seekers and employers in ways that are beneficial to both. We take great pride in our ability to attract and retain a skilled workforce. Doherty provides flexible employment options to our job seekers and offers some of the industry's best benefits.
In order to better meet the needs of our clients, we've created a unique business model with centralized support teams. Each team is lead by specialists in their key business roles including: marketing, recruiting and screening, payroll, drug & background, compliance, safety and HR.
Thanks to our customized approach, we are able to satisfy the unique needs of our client’s and call upon our team of experts to recommend and develop the best solutions.
Click the link below to Apply
Monday, October 21, 2013
Work From Home Job Opening
Work From Home Sales Evening Position
Job Description
Representative - Work at Home Sales Evenings
- Customer Care/Service
- FL-Saint Petersburg
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Sunday, October 20, 2013
Legit Work From Home Job Opening
Work From Home Remote Call Center Representative
Work from Job opening for call center representatives that live in
Arkansas, Florida, Georgia and Texas
Description | |
Be a part of a team where your skills, combined with corporate commitment, and valued employee contribution, will allow you to succeed! ABC Financial Services, Inc. is a stable, successful company experiencing phenomenal growth. We offer competitive pay, PTO, and benefits package; including medical, dental, vision, HSA, FSA, AD&D, STD, LTD, life insurance, and 401(k).
SUMMARY
This position is directly responsible for handling inbound and outbound calls while providing quality service to customers. Assists health club staff and members with issues/questions regarding club memberships billing, and contracts.
The position requires a quiet, private home office space and high speed internet. All computer equipment is provided by ABC Financial.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
· High school diploma or equivalent
·1 to 2 years customer service
Click the link below to apply
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Legit Work From Home Job Opening
Work From Home Job Opportunity
Senior Inbound Team Member
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most cases, the same day you place your order - to ensure that it arrives in premium condition, ready to be enjoyed immediately.
Headquartered in Los Angeles, California, Teleflora has over 23,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you’re sending the best.
Headquartered in Los Angeles, California, Teleflora has over 23,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you’re sending the best.
Teleflora is part of Roll Global a several billion dollar private holding company with diverse interests including FIJI Water, POM Wonderful, Teleflora, Paramount Farms, Paramount Citrus and Suterra.
Job summary
Teleflora Consumer Direct is looking for positive, passionate, energetic, committed, determined, and practical Senior Team Members to play a pivotal role in the experience of our internal customers – our Consumer Direct Team Members! This position is a work from home position. Candidates should be ready to work from home at the beginning of their assignment. However, if circumstances prevent, candidates understand and agree that they will be required to transition to a work from home office no later than June 2014.
Summary of essential job functions
- Engage in continuous development by handling customer contacts including sales, service and sup escalation calls.
- Handle Team member questions sent via the Order Support Line or InContact Internal Chat.
- Assist in training and coaching new/seasonal agents as needed.
- Other duties as assigned
- Must be a current temporary or permanent Teleflora employee
Minimum skill requirements
- Highly flexible work schedule including willingness to work evenings and weekends as needed; may be required to work more than 40 hours during ramp periods.
- Must have worked in a call center customer service role for at least one year during which applicant resolved service issues for customers.
- Strong and exceptional interpersonal skills to support, advise, coach and influence others
- Strong critical thinking skills. Ability to identify, troubleshoot and resolve customer challenges; ability to handle conflict over the phone- win/win attitude; ability to problem solve and properly execute company/client policies while creating a positive customer experience
- Ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs
- Intermediate to Advanced typing and data entry skills
- Applicants should be at no higher than a verbal warning on Attendance at time of application
- Applicants will not be on any type of written warning at the time of application
- This position is open to all core Consumer Direct employees including our Work at Home Team Members
- During low call volume periods during both holiday and non-holiday periods, the Senior Team Member will handle regular inbound calls.
Abilities required
- Passionate about helping team members succeed; obsessed with expecting great things to happen
- Compassionate & friendly; has a genuine concern for others, excellent listening skills, and an intelligent yet down-to-earth voice that’s equally likeable via written and spoken word.
- Learning agile – a highly learning agile individual can adapt quickly in unfamiliar situations, thrive amid utter chaos, be flexible and resourceful; in times of uncertainty, take charge, and figure out the probable best next steps.
- Unafraid of constant change; embraces with enthusiasm and eternal optimism
Other Requirements:
Senior Inbound Team Members can work in either Care Center or Work From Home. Please see ‘Home Office Requirements’ for those who elect to work from home.
Home Office Requirements:
***Required before training begins:
- Computer must be ‘hard-wired’ to modem or router, no wireless connections.
- Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls. Mute button and volume control required either on headset or phone. Basic phone line needed which does not include call waiting or voicemail
- USB headset/headphones for training webinars
- High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
- Analog landline phone line (No cell phones, digital or VoIP, some cable companies ok)
Computer Requirements:
- We support Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7 or 8. Our programs do not currently support Mac computers
- In addition 2 GB RAM is required.
CLICK LINK BELOW TO APPLY:
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