Work From Home Job Opportunity
Senior Inbound Team Member
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most cases, the same day you place your order - to ensure that it arrives in premium condition, ready to be enjoyed immediately.
Headquartered in Los Angeles, California, Teleflora has over 23,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you’re sending the best.
Headquartered in Los Angeles, California, Teleflora has over 23,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you’re sending the best.
Teleflora is part of Roll Global a several billion dollar private holding company with diverse interests including FIJI Water, POM Wonderful, Teleflora, Paramount Farms, Paramount Citrus and Suterra.
Job summary
Teleflora Consumer Direct is looking for positive, passionate, energetic, committed, determined, and practical Senior Team Members to play a pivotal role in the experience of our internal customers – our Consumer Direct Team Members! This position is a work from home position. Candidates should be ready to work from home at the beginning of their assignment. However, if circumstances prevent, candidates understand and agree that they will be required to transition to a work from home office no later than June 2014.
Summary of essential job functions
- Engage in continuous development by handling customer contacts including sales, service and sup escalation calls.
- Handle Team member questions sent via the Order Support Line or InContact Internal Chat.
- Assist in training and coaching new/seasonal agents as needed.
- Other duties as assigned
- Must be a current temporary or permanent Teleflora employee
Minimum skill requirements
- Highly flexible work schedule including willingness to work evenings and weekends as needed; may be required to work more than 40 hours during ramp periods.
- Must have worked in a call center customer service role for at least one year during which applicant resolved service issues for customers.
- Strong and exceptional interpersonal skills to support, advise, coach and influence others
- Strong critical thinking skills. Ability to identify, troubleshoot and resolve customer challenges; ability to handle conflict over the phone- win/win attitude; ability to problem solve and properly execute company/client policies while creating a positive customer experience
- Ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs
- Intermediate to Advanced typing and data entry skills
- Applicants should be at no higher than a verbal warning on Attendance at time of application
- Applicants will not be on any type of written warning at the time of application
- This position is open to all core Consumer Direct employees including our Work at Home Team Members
- During low call volume periods during both holiday and non-holiday periods, the Senior Team Member will handle regular inbound calls.
Abilities required
- Passionate about helping team members succeed; obsessed with expecting great things to happen
- Compassionate & friendly; has a genuine concern for others, excellent listening skills, and an intelligent yet down-to-earth voice that’s equally likeable via written and spoken word.
- Learning agile – a highly learning agile individual can adapt quickly in unfamiliar situations, thrive amid utter chaos, be flexible and resourceful; in times of uncertainty, take charge, and figure out the probable best next steps.
- Unafraid of constant change; embraces with enthusiasm and eternal optimism
Other Requirements:
Senior Inbound Team Members can work in either Care Center or Work From Home. Please see ‘Home Office Requirements’ for those who elect to work from home.
Home Office Requirements:
***Required before training begins:
- Computer must be ‘hard-wired’ to modem or router, no wireless connections.
- Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls. Mute button and volume control required either on headset or phone. Basic phone line needed which does not include call waiting or voicemail
- USB headset/headphones for training webinars
- High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
- Analog landline phone line (No cell phones, digital or VoIP, some cable companies ok)
Computer Requirements:
- We support Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7 or 8. Our programs do not currently support Mac computers
- In addition 2 GB RAM is required.
CLICK LINK BELOW TO APPLY:
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