· Must live in Pinellas, Hillsborough or Pasco Counties within the state of Florida
· Must have a high school diploma or GED equivalent
· Standard telephone service (analog landline) (727 or 813 area code) with a wired jack near your computer
· Work At home phone number must be the home residence
· Telephone Headset
· Previous experience in sales or customer service
· Strong PC skills to include: Internet, Microsoft Windows and Outlook
· Strong organizational, detail orientation and follow through skills
· Strong communication skills and a desire to make customers happy
· Ability to connect with the customer and bring excitement to the call
WAH Technical Requirements
HARDWARE
· Windows XP (Service Pack 3), Windows Vista (Service Pack 2), Windows 7 or 8, Macintosh (OS X 10.6 or later)
· Minimum Processor Type: Intel, AMD Athlon, AMD Duron, Celeron or Pentium III or better with a minimum processor speed of 1 GHZ (1000 MHz) and a minimum RAM of 1 GB for Windows 7, Windows XP and Windows Vista
· 500 MB minimum free disk space
· Sound Card with Speakers
· 17" or larger color monitor capable of displaying a resolution of 1024 X 768
· Mouse and Keyboard (wireless is allowed). If using a laptop computer, you must have a wired desktop mouse connected to the laptop for proper navigation
· Headset compatible with your phone and connected to the phone (wireless headset/phone is not permitted)
SOFTWARE
· Internet Explorer Version 7.0 or higher
· The latest updates can be obtained from Microsoft's web site
· Anti-Virus protection installed. Please ensure that your chosen anti-virus program does not install a "FIREWALL" option.
SERVICES:
Employees are responsible for the quality of their connections. If HSN determines that the quality or consistency of the service is not acceptable, the employee will be required to provide a traditional POTS line (non-IP telephone line) within an allotted timeframe determined by Leadership.
· High speed internet connection with download speed of at least 1 mbps and upload speed of 768K kbps or more (cable modem, DSL or FIOS). No Satellite, Broadband, wireless or Dial Up services.
· Standard copper line phone service from a local phone company or bundled service from your internet provider.
- OR -
· Bundled Services (HSN does not approve the use of carriers such as Vonage, Lingo, Skype, packet8, Sudden link and Embarq at this time.)
The following services and devices are not permitted:
· Call Waiting service
· Cellular Phones
· Voicemail
· Call Forwarding
· Satellite, dial-up, neither wireless nor cellular internet service.
· Internet phone service that is not part of your internet bundle
· Wireless Routers - Must have a cable connection to the computer
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