Higher One is seeking   HOME BASED SEASONAL CUSTOMER CARE AGENT   Do you have call center customer service experience or work from home customer service experience?  Do you have banking experience?  If you answered yes to any of the above questions, this may be the perfect part time seasonal position for you!!  Higher One is currently adding to its home based seasonal customer care team.  In this fun, fast paced position you would be responsible for handling a high volume of incoming calls from college students who are Higher One card holders.  Students are calling in with questions regarding their One Account (a bank account with Higher One).  The types of inquires range from short and simple password reset to the more detailed conversation regarding the disbursement of funds coming from the student’s college or university.  Working for us in a customer service role is very similar to working for a bank, you will handle the same types of calls. Work in a fast paced, high volume customer care position.  Inbound calls only. Work from the convenience of your home office with full support from our Corporate Headquarters as a valued and important member of the HIGHER ONE TEAM. Provide ongoing stellar customer service to Higher One account holders. This part time seasonal position will start in December 2013 through March 2014 (WE HAVE 3 PEAK SEASONS A YEAR, IF YOU JOIN OUR TEAM AND DO A GREAT JOB AND ENJOY THE POSITION WE WOULD LOVE TO HAVE YOU BACK FOR ALL OF OUR PEAK SEASONS!!!). We have part time shifts available; all shifts are Monday through Friday (NO WEEKENDS!!)  The shifts available range from 20 to 30 hours per week.

Skills/Requirements

Call center customer service or work from home customer service experience working with a high volume of incoming calls. Banking experience a big plus. Strong technical aptitude, the ability to quickly navigate through multiple systems while maintaining an upbeat conversation with Higher One card holders. The ability to work independently, strong trouble shooting and analytical skills. Ability to handle a variety of situations and remain patient and calm Demonstrated ability to thrive in a fast paced environment. Must be able to commit for the entire length of the seasonal employment lasting approximately December 2013 through March 2014, and adhere to a daily pre-determined set work schedule. Technical Requirements: A quiet, dedicated work space (home office) to work from. Windows Vista, XP, 7 or 8.  We are not compatible with Mac. A hard wired home phone line (No Vonage or magic jack). A wired high speed internet connection. A reliable computer with up to date antivirus software. The ability to install programs and software provided to you by Higher One. A headset compatible with your telephone. Higher One conducts a criminal background and credit background check on all applicants being considered for employment. In order to be offered employment you must successfully pass both. This is a fantastic work from home opportunity with a top company recognized nationally as a top place to work. What you will find working for Higher One as a seasonal home based agent is that there is tremendous support and resources to make you great at what you do. From our HR department, to training to the IT department, you have access to everyone and anyone just as you would sitting right here in our office. We provide the support to make your employment with us a SUCCESS!! To learn more about Higher One, our culture and work environment, please visit our careers website, www.higherone.com/careers Higher One Holdings, Inc. (NYSE: ONE) is a leading company focused on creating cost-saving efficiencies for higher education institutions and providing high-value services to students. Higher One offers a wide array of technological services on campus, ranging from streamlining the institution’s performance analytics and financial aid refund processes to offering students innovative banking services, tuition payment plans, and the basics of financial management. Higher One works closely with colleges and universities to allocate resources more efficiently in order to provide a higher quality of service and education to students.

APPLY HERE www.higherone.com/careers